These questions apply only to custom ordered apparel
FAQ
What's included in the price?
The embroidery is free. The prices you see include the embroidery in one location. In addition, there is no logo set-up fee.Â
Free embroidery covers common logo applications. Most logos end up being about the size of a business card (3.5" x 2"). The standard size we embroider is inside of a 4" circle. On caps, the maximum height of a logo is 2".
Logos that don't fit within the 4' circle will be subject to an additional $4 fee per garment.
Also included are two color variations of your logo-one that will work on light colors and one that works on dark colors. For most customers, that works really well. If you want more color variations, there is a $15 fee to cover the cost of changing colors.
Please note, that if your order is less than $300 there is a $65 Small Order Processing Fee that will apply.
Will I get a proof of my logo before production?
Yes! Unless it is an exact reorder, you always see a proof of your logo before we proceed with decoration.
We take your logo, set it up for embroidery, actually embroider it on a piece of material and then send you a digital photo of it for your approval.
However, if you are not satisfied with your proof and we are not able to fix it to your satisfaction, we will cancel your order and charge you nothing. This does not happen very often.
Creating a proof of an embroidered logo is a time consuming process. That’s why we create proofs of logos only after an actual order has been placed.
Some suppliers do not actually embroider a proof for your approval. Some only provide a screen shot of the artwork. This does not always give you an accurate representation of what your logo will look like when embroidered.
What is your lead time?
Our lead times may vary but are typically within 7 days of order confirmation
Shipping times will vary based on where we are shipping to.
Why is there a small order fee & how can I remove it?
The Small Order Processing Fee helps us cover the costs of running small orders and means we don't have to require a minimum order. The fee of $65 applies to any order less than $300 in merchandise.
To get rid of it, add enough items to your cart that add up to more than $300. Best of all, it can be any item. It does not need to be the same item. So try something new like a cap or hoodie or different polo shirt.Â
Do you require a minimum order?
We do not require a minimum order. If you only need a few, you can order just what you need. This means it's possible for teams of any size - even teams of one - to get high quality embroidered apparel for any event.
Please note, that if your order is less than $300 there is a $65 small order fee that will apply.
Do you charge sales tax?
Customers in certain states may be required to pay sale taxes. If that is the case, the taxes will be shown in the shopping cart for your location.
If your organization is exempt, go ahead and place the order with sales tax added. When you get the order confirmation, send us your tax exempt certificate and we will remove the tax. We cannot remove taxes until we have received the exempt certificate.
What discounts do you offer?
Quantity discounts are based on the total dollar amount of an order and NOT the number of pieces in an order. The total dollar amount includes EVERYTHING in the order. You can mix and match any style, size and color to reach the discount amounts. The order DOES NOT need to be all of the same item to achieve a discount.
The shopping cart will calculate the discount at checkout.
Sale items are excluded from quantity discounts.
They are:
$1000 3% discount
$2000 6% discount
$4000 10% discount
$8000 15% discount
$10,000+ are quoted on our email contact
The quantity discounts apply when the same logo is being applied to all items. If two different logos are being applied different items, but for the same customer, each logo will be considered a separate order and the discounts will be calculated based on the merits of each.
Can I cancel or change my order?
If, for any reason, you need to change an order once it was placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production or has shipped, the order cannot be changed.
In some cases, a change may delay an order. If that is the case we will inform you of that at the time of the change.
Any change of an order after 2 days of an order confirmation being sent may result in a $10 change fee.
You can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.
If an order is cancelled due to extenuating circumstances before it is decorated & shipped, you will be refunded in full. If your logo has been digitized & stitched out or issued a proof for approval there will be a $50 set-up fee.
